We will learn from Horst Schulze, one of the founding members of The Ritz Carlton Hotel Company. Schulze has been a pioneer in the hospitality industry for over 65 years and is recognized as the "corporate hotelier of the world" by HOTELS magazine and a "Leader in Luxury" by Travel Agent magazine. During his tenure at The Ritz Carlton, he served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be honored with the Malcolm Baldrige National Quality Award - twice. In 1999, Schulze was awarded by Johnson & Wales University a honorary Doctor of Business Administration degree in Hospitality Management. Today, he serves on various boards and acts as a consultant across industries. In this talk, Schulze will be sharing what it takes to win and become the very best in the world at what you do!